Vulnerable customers From opening until 9am is priority time for the elderly and vulnerable. Purchase restrictions Maximum of three of any product. Limits to shopping hours Temporary closure of 24-hour stores between 12am and 6am. Online delivery restrictions Expanding click and collect service, increasing number of collection sites across the country, including car park collection points.
Priority access to online delivery slots for customers aged over 70 or disabled from Monday 26 March. Vulnerable customers First hour after opening set aside for elderly and vulnerable customers. Purchase restrictions Maximum of three of any grocery product, maximum of two of most popular products, including toilet roll, soap and UHT milk. Limits to shopping hours All cafes and meat, fish and pizza counters closed. Employees who are over 70, vulnerable or pregnant will not be expected to work for 12 weeks and will be fully paid over that time. Other Floor marking in stores to facilitate social distancing. Online delivery restrictions Online customers are asked to go to physical stores to free delivery slots for the elderly and vulnerable.
Vulnerable customers Priority hour on Monday, Wednesday and Friday morning from 9am-10am (apart from Express stores) for the elderly and vulnerable. Purchase restrictions Maximum of three of each item.
